Please make sure you agree to these terms and conditions before purchasing from my website.
In a nutshell these terms are just to outline how I send items, what happens if something goes wrong and details my shipping policies. I am just one person and I want you to be happy with your purchase so these terms are to keep things fair for both of us.
Shipping within NZ: I aim to ship all orders within 5 working days. Often I can get overwhelmed and there may be a delay of a few days, but please know I my doing my best. Orders sent within NZ are tracked. If you items do go missing I will contact NZ Post and they will conduct an investigation. If the item has been lost please be assured I will send a replacement. Delays with delivery are out of my control and I can’t guarantee items will arrive within the timeframe although they generally do. If your item is delayed I can’t replace it until the initial order has been confirmed as missing. If your item hasn’t arrived please contact me as soon as possible.
International shipping: I aim to ship all orders within 5 working days. Orders are sent tracked through NZ Post, you will receive a shipping confirmation and tracking details once your order is on its way. • Shipping to Australia usually takes around 12 working days. • Shipping to US, UK and Europe usually takes around 20 working days. • Shipping to everywhere else usually takes up to 24 working days.
Please note that international customers may have to pay import customs, duties and taxes. These vary per country so please make sure you are aware of your local rules. I am in no way responsible for paying any fees that may arise.
Pre-order items: Sorry I can’t offer returns, exchanges or refunds on pre-ordered items such as t-shirts. These are printed to order and I pay upfront for the printing costs to order each item specifically for each customer so I can’t offer refunds. I always include measurement info on the listing page so please choose carefully when placing a pre-order.
Discounts: Occasionally I offer discount codes to newsletter subscribers. If you have a discount code please make sure to apply it before checkout. I cannot add a discount code after an order is placed.
Damaged Items or returning: I take extreme care when packaging items to avoid damage in transit, but if your items arrives damaged please contact me and I will send a replacement.
Change of mind: I cannot accept change of mind returns sorry, as items such as art prints are made to order.
Shipping Address: Please make sure to provide the correct and full shipping address at time of ordering, (including flat / unit number, suburb etc) I ship the address provided on the order. The shipping cost will have to be covered by the customer if the item has to be re-sent due to a customer error.
Copyright: Purchasing any item/s from my website does not transfer reproduction rights. I retain all rights to my designs and illustrations, you may not on-sell, redistribute or offer any of my products as giveaways or promotion on social media without my express permission.
Mistakes: I reserve the right to refund and cancel any order if the price listed is in error. In the unlikely occurrence there is a small mistake on a calendar I am not obliged to refund the purchase price. I am only human and make mistakes from time to time.
If you have any questions or concerns feel free to get in touch, I want you to be completely happy if you purchase anything from me.
